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Mobile Banking FAQ

How Do I Enroll in Business Mobile Banking?
Current Business Online Banking customers can sign up today by following these easy steps:
  • Log in to your Central Valley Community Bank Business Online Banking account
  • Click on the “Other Services” tab
  • Select the “Mobile Banking” link
  • Complete the enrollment process
Current CVCB Customers Without Business Online Banking

If you have a Central Valley Community Bank Business Checking or Savings account and need to sign up for Business Online Banking, please contact Customer Service, your Personal Banker or fill out the Business Online Banking Information Request Form to begin the enrollment process.

Not a Central Valley Community Bank Customer?

If you are not a Central Valley Community Bank Business Banking customer, you must open a Business Checking or Savings account with Central Valley Community Bank and be enrolled in Business Online Banking to download and access the Business Mobile App. For more information about Central Valley Community Bank accounts, visit your nearest Central Valley Community Bank office or visit our Business Checking or Business Savings accounts page.

Business Mobile Banking FAQs
Which phones can I use with Business Mobile Banking?

Central Valley Community Bank Business Mobile Banking supports most major brand models including: iPhone, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Phones on a number of different operating systems are supported, including (but not limited to) Android, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.

What Mobile service carriers support Business Mobile Banking?

Business Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, T-Mobile, U.S. Cellular, and Verizon Wireless. Business Mobile Banking also works on a number of smaller carriers, including (but not limited to) Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA.

I have a prepaid phone plan. Can I use Business Mobile Banking?

Business Mobile Banking works with most prepaid plans but we cannot guarantee that your carrier supports standard U.S. short codes.

What if I forget my password?

If you get locked out or forget your password in Business Mobile Banking, you can reset your password by accessing your Business Online Banking account from your desktop computer. Click on the “Other Services” tab, select the “Mobile Banking link” and follow the steps to reset password.

How current is the account and transaction information?

You will not be able to see any pending transactions. You will be able to see the current available balance and the most recently posted transactions.

Is there a monthly fee for Business Mobile Banking?

No. Central Valley Community Bank offers Business Mobile Banking free of charge for all Business Online Banking customers. Message and data rates may apply; check your plan for details.

Can I pay my bills with Business Mobile Banking?

Yes. You are able to pay bills through the Business Online Banking system through your PC and Mobile device.

What is a short code?

A short code is a shorter version of a phone number. Generally, 5-6 numbers in length. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.

Why are all of my Business Mobile Banking text messages coming from 469228?

Central Valley Community Bank's Business Mobile Banking registered short code is 469228. You receive all Mobile Banking text messages from this number.

What does "standard messaging charges apply" mean?

Every mobile service carrier has a different rate plan for text messaging and data service access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Contact your mobile carrier directly if you are not sure what fees you are charged for text messaging.

What are the text code options?

Use the keywords below to request information on the topics below:

  • Balance Inquiry: keywords - B, BAL, BALANCE, BALANCE
    Check the balances for all accounts that you have registered in Mobile Banking
  • Account Details: keywords - DETAILS
    Check the most recently posted transactions of the account you specify with the account nickname
    Get a list of the last four transactions performed 
  • Inter-Account Transfer - TRANSFER TO. XFER, X
    Transfer money from one specified account to another specified account
  • Help - Provides information about Mobile Banking keywords
    To disable or "opt-out" of Business Mobile Banking