We Are Here to Help
At Central Valley Community Bank, our customers are our greatest asset. We are committed to knowing you by name and building a strong, trusted relationship with you so we can be the best advocate for you and your business.
Everyone has unique financial challenges and we are equipped to provide assistance. For customers who may need special assistance to access our products or services, we have a number of solutions in place to provide or expand access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online, or by telephone. Service animals are welcome in any of our branch locations.
How to Reach Us for Assistance
We welcome inquiries and will respond promptly to any customer accessibility concerns. Please direct any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility at Central Valley Community Bank to our staff in our Customer Service Department. Our Customer Service Department can be reached in the following ways:
Phone: (800) 298-1775 or (559) 298-1775
Hours: Monday - Friday: 8:30 a.m. - 5:00 p.m.
Send us a letter at:
Central Valley Community Bank
7100 N. Financial Drive, Ste. 101
Fresno, CA 93720
Accessibility Using the Telephone
- BankLine (24-hour) Automated Telephone Banking System
We offer BankLine, an automated telephone banking system with speech recognition. Through this service, you can access your checking, savings, CD and IRA accounts, transfer funds between checking and savings accounts and change your ATM/Debit card PIN. To reach BankLine, please call (559) 297-6638 or toll-free at (866) 455-6638.
- Branch Customer Service
For the deaf, hearing or speech impaired: Along with our BankLine Automated Telephone Banking system, we will communicate in our branches by exchanging notes if the approach is more comfortable. Alternatively, we may be able to provide a sign language interpreter for more complex situations on a case-by-case basis.
- Branch Locations
We monitor our locations to ensure compliance with the American Disabilities Act (ADA), state, and local laws. We also look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks.
- We offer accessible parking spaces compliant with the standards of the ADA to assist our customers who may have a disability and need to park closer to our entrances and lobby area.
- Automated Teller Machines (ATMs)
Central Valley Community Bank maintains a network of audio-assisted ATMs that have speech output capabilities for people who are blind or visually impaired. These ATMs also meet the height and reach requirements of the ADA.
In an effort to ensure the accessibility and usability of our website and web applications, we strive to comply with the technical requirements of Level AA of the Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1. This is a universally acceptable level of accessibility, with precise technical requirements developed by the World Wide Web Consortium’s Web Accessibility Initiative (WAI).
Additional Accommodations for Disabled Persons
We review individual requests related to special needs on a case-by-case basis. Our goal is to provide reasonable accommodations to help make accessible banking more convenient. If you find a part of the site that you feel does not conform to Level AA of the WCAG or are having difficulty getting the information you need, we welcome inquiries and will respond promptly to any customer accessibility concerns.
Please use one of the contact methods listed above or feel free to complete the online inquiry form located under Contact Us.
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