banking and health documents and materials

UPDATED: April 2, 2020

Banking Centers Are Open! Just With A Few Adjustments.

The coronavirus (COVID-19) has led to big adjustments in our everyday lives, but one thing not changing is our commitment to serving you and your banking needs. We are dedicated to doing so in a manner that protects you, our team and in turn our community. As such, here are a few Banking Center updates we want you to be aware of.
 
 Temporary Banking Center, Drive-up and Walk-up Hours:  
  • Monday-Friday, 10:00 a.m. – 4:00 p.m.
  • Visit Locations & Hours for Banking Centers near you.
Customer Service Hours Remain the Same:
  • Call (800) 298-1775, Monday - Thursday from 8:30 a.m. to 5:00 p.m. and on Friday 8:30 a.m. to 5:30 p.m.
Banking Center Service:
  • For your protection and ours, we are limiting lobby traffic. Please knock and we will happily escort you inside.
  • Drive-up transactions are encouraged at Banking Centers with this capability. Banking Specialists will assist you with specialized services as needed.
    • Banking Centers with Drive-up capabilities include: Clovis Main, Herndon & Fowler, River Park, Kerman, Modesto, Visalia Mission Oaks and Exeter.
    • Fresno Downtown is open for Walk-up Window transactions.
Temporary Closure:
  • The Roseville Banking Center is temporarily closed. Night Drop service will continue to be offered.

Your health and well-being, along with our team and community, remain our priority as we take necessary precautions to provide a safe and convenient way of banking. As COVID-19 continues to impact communities throughout California, the country and our broader economy, we are adapting along with other banks in the state.

We have enhanced Banking Center access safety measures and temporarily adjusted our hours of operation as outlined in detail above. For Banking Center locations, hours of service and phone numbers visit Location & Hours

This has certainly been an unsettling time for all of us. While Banking Center access is adjusting, we encourage you to learn more and enroll in Business Online & Mobile Banking, Personal Online & Mobile Banking including PopMoney (person to person payments), BankLine (bank by phone), and visit CVCB and MoneyPass Network ATM's.

For assistance, contact our Customer Service specialists at (800) 298-1775, customerservice@cvcb.com, or connect through Contact Us at www.cvcb.com.

Your patience and understanding is greatly appreciated as we adapt to the changing environment. We encourage you to read through this COVID-19 page for updated information on financial support initiatives, enhanced service options, fraud protection and of course, all the ways to bank electronically and online. For more information on the coronavirus visit the Centers for Disease Control and Prevention website.

On behalf of our 40-year-old Bank and our entire team, know we are committed to keeping you informed and continuing to support your financial needs with customized solutions delivered always with personalized service.

 

Healthy regards,

James M. Ford
President & CEO, Central Valley Community Bank
For personal banking assistance, please contact our Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page. To help you locate CVCB Banking Centers and for hours of operation click here.
 
Learn about or enroll today in Personal Online and Mobile Banking where you can bank 24/7, anytime and anywhere. Explore the benefits of Bill Pay and Popmoney – person to person payments.
To help you locate Banking Centers and for hours of operation click here.
 
Learn about about how Business Online Banking can streamline your business banking online. Inquire or enroll today in Business Online and Mobile Banking where you can pay bills, transfer funds, make loan payments and more, safely and securely just about anywhere. 

We are committed to helping our clients work through this unprecedented time with a variety of COVID-19 Relief Loan programs.

Personal Loan Clients

Existing Personal Loan clients who are experiencing financial distress are encouraged to complete the COVID-19 Emergency Loan Program form (PDF 948KB). Please complete the “For A Personal Loan” section and select option 1 or 2 for the loan or line of credit you are requesting a payment deferment on. NOTE: You will need to complete one form for each loan or line of credit. 

In addition, existing Personal borrowers and/or depositors of Central Valley Community Bank can apply for a New Emergency No Fee Fixed Rate Loan, please select option 3 and complete the missing information on the form.

Instructions for submitting your completed form(s): Download (save) the PDF form to your computer. Complete the form and when finished, select "Submit Form." Email the completed form to disasterloans@cvcb.com

Small Business Loan Clients

Existing Small Business Loan clients who are experiencing financial distress are encouraged to complete the COVID-19 Emergency Loan Program form (PDF 948KB). Please complete the “For A Small Business Loan” section and select option 1 or 2 for the loan or line of credit you are requesting a payment deferment on. NOTE: You will need to complete one form for each loan or line of credit.

In addition, Small Business clients can apply for a New Emergency No Fee Fixed Rate Loan by completing the combined COVID-19 Emergency Loan Program Form/Application For The Small Business Disaster Loan Program (PDF 665KB). The application must be completed in full to be processed.

Instructions for submitting your completed form(s): Download (save) the PDF form to your computer. Complete the form and when finished, select "Submit Form." Email the completed form to disasterloans@cvcb.com

Commercial Loan Clients

Existing Commercial Loan clients who are experiencing financial distress and seeking assistance, please contact your Relationship Manager or Portfolio Manager directly.

The U.S. Small Business Administration is offering SBA Disaster Assistance Loans to businesses that qualify.

Reach Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page.
 
Banking Center client service:
  • Hours of operation click here.
  • Drive-up services are available at the following locations: Clovis Main, Herndon & Fowler, River Park, Kerman, Modesto, Visalia Mission Oaks and Exeter.
  • Walk-up service is available at the following location: Fresno Downtown.
 
BankLine - provides 24-hour telephone banking access to your personal or business checking, savings, CD and IRA accounts, transfer funds between checking and savings accounts and change your ATM/Debit card PIN.
  • Reach BankLine by dialing (559) 297-6638 or toll-free at (866) 455-6638.
 
CVCB ATMs - get cash, deposit checks, check balances or transfer funds between accounts. ATMs are located at most CVCB locations. Visit our Locations & Hours page to find an ATM location nearest you.
  • Note: deposits are not accepted at ATMs at the following CVCB locations: Lodi, Modesto and Folsom. The Roseville Banking Center only offers a Night Drop.
 MoneyPass ATMs - use your CVCB Visa Debit/ATM Card surcharge-free at over 25,000 MoneyPass ATMs nationwide. For more information and to locate MoneyPass ATMs nationwide review the Frequently Asked Questions.
 
For Debit Card Services help with travel status, to replace a damaged, lost or stolen card call (833) 221-8731.
Share Facts About COVID-19
Know the facts about coronavirus disease 2019 (COVID-19) and help stop the spread of rumors.
 
What you need to know
Coronavirus disease 2019 is a new disease that causes respiratory illness in people and can spread from person to person.
 
What to do if you are sick
If you are sick with coronavirus disease 2019, or suspected of being infected with it, follow the steps in this fact sheet.

Stop the spread of germs Poster
Help prevent the spread of respiratory diseases, like coronavirus disease 2019 by avoiding close contact with people who are sick.
 
Symptoms of Coronavirus Disease 2019 Poster
Patients with COVID-19 have experienced mild to severe respiratory illness. Symptoms may appear 2-14 days after exposure.
 
For additional resources, visit the Centers for Disease Control and Prevention website. 
We are dedicated to the health and safety of our clients, team and community and we are committed to keeping you informed on up-to-date prevention information as it is available. On behalf of Central Valley Community Bank, thank you for your partnership, and your understanding as we work to ensure your protection, the protection of your business, and ours.
 
Currently, we have instituted the following for our team and facilities:
 
  • Advanced preventative education for the spreading of germs using guidelines provided by the CDC and other health agencies.
  • Banking Centers and administrative offices have enhanced practices for cleaning and disinfecting surfaces that may become contaminated with germs.
  • Tighter controls on business travel is limited to client-facing and essential travel only.
  • Signage is posted inside Banking Centers and by ATM’s with CDC preventative guidelines to ensure visiting clients and vendors respectfully follow these procedures as well.
  • Updated education and prevention practices are actively being shared with the CVCB team for them, our valued clients and the community.
  • Our website includes updated information about the coronavirus, in addition to the many electronic convenience services available at CVCB to complete daily business and personal banking needs.
 

In addition, the Bank has an established Business Continuity Plan to protect our clients, our team and our business in the event of a crisis, including a pandemic. We also have a Critical Response Task Force composed of leaders, subject matter experts within our Bank and the partners we work with. This group assesses the latest data on COVID-19, advises executive management, and deploys plans to ensure the safety of our employees, clients and vendors. 

We encourage you to contact our Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page for questions or concerns regarding your banking relationship. For more information on the coronavirus visit the Centers for Disease Control and Prevention website.