banking and health documents and materials

UPDATED: November 23, 2020

Banking Centers Are Open! Just With A Few Adjustments.

The coronavirus (COVID-19) has led to big adjustments in our everyday lives, but one thing not changing is our commitment to serving you and your banking needs. We are dedicated to doing so in a manner that protects you, our team and in turn our community. As such, here are a few Banking Center updates we want you to be aware of.
 
 Temporary Banking Center, Drive-up and Walk-up Hours:  
  • Monday - Friday, 10:00 a.m. – 4:00 p.m.
  • Visit Locations & Hours for Banking Centers near you.
Customer Service Hours Remain the Same:
  • Call (800) 298-1775, Monday - Thursday from 8:30 a.m. to 5:00 p.m. and on Friday 8:30 a.m. to 5:30 p.m.
Banking Center Service:
  • For your protection and ours, lobby traffic is limited to a few clients at a time. Face masks are required to visit our Banking Center lobbies and must be worn at all times while inside according to California State regulations. In addition, we are screening for symptoms and practicing social distancing.
  • Drive-up transactions are encouraged at Banking Centers with this capability. 
    • Banking Centers with Drive-up capabilities include: Clovis Main, Herndon & Fowler, River Park, Kerman, Modesto, Visalia Mission Oaks and Exeter.
    • Fresno Downtown is open for Walk-up Window transactions.
Here for You, our Team and Community
Your health and well-being, along with our team and community, remain our priority as we take necessary precautions to provide a safe and convenient way of banking. We are steadfastly focused on ensuring our clients and employees remain safe and secure.
 

Central Valley Community Bank is your banking advocate, dedicated to assisting you with questions about the coronavirus and how it may be impacting you or your business. We encourage you to contact your Business Account Officer or local Banking Center Manager to assist your with any business lending, deposit, online banking, or service-related opportunities to help you with your finances.  Please direct personal banking questions to our Customer Service specialists at (800) 298-1775, email them at customerservice@cvcb.com, or visit our Customer Service webpage.

 

Banking 24/7 Backed by Personal Service
Manage banking 24/7 with our Online, Mobile Banking and Electronic products. Our Banking Centers are open to assist you and our customer service specialists are available at (800) 298-1775, customerservice@cvcb.com and through www.cvcb.com.
 
Healthy regards,
 
James M. Ford
President & CEO, Central Valley Community Bank
For personal banking assistance, please contact our Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page. Visit our Locations & Hours page to help you locate CVCB Banking Centers and for hours of operation.
 
Learn about or enroll today in Personal Online and Mobile Banking where you can bank 24/7, anytime and anywhere. Explore the benefits of Bill Pay and Popmoney person-to-person payments.
Visit our Locations & Hours page to help you locate CVCB Banking Centers and for hours of operation.
 
Learn about how Business Online Banking can streamline your business banking online. Inquire or enroll today in Business Online and Mobile Banking where you can pay bills, transfer funds, make loan payments and more, safely and securely just about anywhere. 
Reach Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page.
 
Banking Center client service:
  • Hours of operation -Visit our Locations & Hours page
  • Drive-up services are available at the following locations: Clovis Main, Herndon & Fowler, River Park, Kerman, Modesto, Visalia Mission Oaks and Exeter.
  • Walk-up service is available at the following location: Fresno Downtown.
Online & Electronic Banking
With our online and electronic banking options, you can have 24/7 access and avoid unnecessary trips to a Banking Center.
 
BankLine - provides 24-hour telephone banking access to your personal or business checking, savings, CD and IRA accounts, transfer funds between checking and savings accounts and change your ATM/Debit card PIN.
  • Reach BankLine by dialing (559) 297-6638 or toll-free at (866) 455-6638.
 
CVCB ATMs - get cash, deposit checks, check balances or transfer funds between accounts. ATMs are located at most CVCB locations. Visit our Locations & Hours page to find an ATM location nearest you.
  • Note: deposits are not accepted at ATMs at the following CVCB locations: Lodi, Modesto and Folsom. The Roseville Banking Center only offers a Night Drop.
 MoneyPass ATMs - use your CVCB Visa Debit/ATM Card surcharge-free at over 25,000 MoneyPass ATMs nationwide. For more information and to locate MoneyPass ATMs nationwide review the Frequently Asked Questions.
 
For Debit Card Services help with travel status, to replace a damaged, lost or stolen card call (833) 221-8731.

Health & Safety Resources

 


Continuous COVID-19 Updates

 

Small Business Resources


COVID-19 Special Funds


Employment Concerns


Fraud and Identity Protection Resources

Federal Trade Commission
Federal Communications Commission
California Department of Business Oversight
 

Financial Educational

  • EVERFI - providing direct access for K-12 parents and teachers to their library of 20+ digital courses.

We are dedicated to the health and safety of our clients, team and community and we are committed to keeping you informed on up-to-date prevention information as it is available. On behalf of Central Valley Community Bank, thank you for your partnership, and your understanding as we work to ensure your protection, the protection of your business, and ours.

 

Currently, we have instituted the following for our team and facilities:

  • Face masks are required to enter all Banking Centers and administrative offices and must be worn at all time while inside
  • We are practicing social distancing at all times and Banking Center lobby traffic is limited to a few at a time
  • Advanced preventative education for the spreading of germs using guidelines provided by the CDC and other health agencies.
  • Banking Centers and administrative offices have enhanced practices for cleaning and disinfecting surfaces that may become contaminated with germs.
  • Tighter controls on business travel is limited to client-facing and essential travel only.
  • Signage is posted at Banking Centers and administrative offices with CDC preventative guidelines to ensure visiting clients and vendors respectfully follow these procedures as well.
  • Updated education and prevention practices are actively being shared with the CVCB team for them, our valued clients and the community.
  • Our website includes updated information about the coronavirus, in addition to the many electronic convenience services available at CVCB to complete daily business and personal banking needs.
 

In addition, the Bank has an established Business Continuity Plan to protect our clients, our team and our business in the event of a crisis, including a pandemic. We also have a Critical Response Task Force composed of leaders, subject matter experts within our Bank and the partners we work with. This group assesses the latest data on COVID-19, advises executive management, and deploys plans to ensure the safety of our employees, clients and vendors. 

We encourage you to contact our Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page for questions or concerns regarding your banking relationship. For more information on the coronavirus visit the Centers for Disease Control and Prevention website.