banking and health documents and materials

UPDATED: May 5, 2020

Banking Centers Are Open! Just With A Few Adjustments.

The coronavirus (COVID-19) has led to big adjustments in our everyday lives, but one thing not changing is our commitment to serving you and your banking needs. We are dedicated to doing so in a manner that protects you, our team and in turn our community. As such, here are a few Banking Center updates we want you to be aware of.
 
 Temporary Banking Center, Drive-up and Walk-up Hours:  
  • Monday - Friday, 10:00 a.m. – 4:00 p.m.
  • Visit Locations & Hours for Banking Centers near you.
Customer Service Hours Remain the Same:
  • Call (800) 298-1775, Monday - Thursday from 8:30 a.m. to 5:00 p.m. and on Friday 8:30 a.m. to 5:30 p.m.
Banking Center Service:
  • For your protection and ours, we are limiting lobby traffic. Please knock and we will happily escort you inside.
  • Drive-up transactions are encouraged at Banking Centers with this capability. Banking Specialists will assist you with specialized services as needed.
    • Banking Centers with Drive-up capabilities include: Clovis Main, Herndon & Fowler, River Park, Kerman, Modesto, Visalia Mission Oaks and Exeter.
    • Fresno Downtown is open for Walk-up Window transactions.
Financial Relief for Small Businesses
Never in my 40-plus-year career have I seen such a phenomenal effort to approve business loans as what was experienced with SBA’s first $350 billion Paycheck Protection Program (Program) prior to funds being exhausted. Their second allocation of $320 billion, approved April 23, includes a minimum of $30 billion dedicated to financial institutions of our size.
 
CVCB Program demands are at capacity; in fact, our dedicated team continues to work day and night processing waitlisted loans. Each of these business clients has been personally contacted and understands funding will depend greatly on application volume and the unknown rate at which the second round of funds may be exhausted.  
 
We understand that some clients may need to pursue alternative lenders with Program loan ability. Our team is here to help with these applications because we know the importance of short-term financing in these unprecedented times.
 
Contact us if you need assistance with traditional business or personal lending options, or to learn more about SBA small business relief programs visit www.sba.gov/funding-programs/loans/coronavirus-relief-options

Here for You, our Team and Community
At Central Valley Community Bank, we are steadfastly focused on ensuring our clients and employees remain safe and secure. We applaud the many minds working tirelessly to find solutions for economic and health challenges. And all of us at CVCB are invested in the hope that safely reopening our communities will soon become a reality.   
 
Personal CARES Act Economic Impact Payments
Many Americans have begun receiving payments authorized by the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). To learn about eligibility and payment information, please visit www.irs.gov/coronavirus.
 
More Relief Opportunities
To learn about our COVID-19 loan relief programs for business and personal banking clients, visit: https://www.cvcb.com/coronavirus-health-and-safety-information.
 
Banking 24/7 Backed by Personal Service
Manage banking 24/7 with our Online, Mobile Banking and Electronic products. Our Banking Centers are open to assist you and our customer service specialists are available at (800) 298-1775, customerservice@cvcb.com and through www.cvcb.com.
 
Healthy regards,
 
James M. Ford
President & CEO, Central Valley Community Bank
For personal banking assistance, please contact our Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page. To help you locate CVCB Banking Centers and for hours of operation click here.
 
Learn about or enroll today in Personal Online and Mobile Banking where you can bank 24/7, anytime and anywhere. Explore the benefits of Bill Pay and Popmoney – person to person payments.
To help you locate Banking Centers and for hours of operation click here.
 
Learn about about how Business Online Banking can streamline your business banking online. Inquire or enroll today in Business Online and Mobile Banking where you can pay bills, transfer funds, make loan payments and more, safely and securely just about anywhere. 

We are committed to helping our clients work through this unprecedented time with a variety of COVID-19 Relief Loan programs.

Personal Loan Clients

Existing Personal Loan clients who are experiencing financial distress are encouraged to complete the COVID-19 Emergency Loan Program form (PDF 948k). Please complete the “For A Personal Loan” section and select option 1 or 2 for the loan or line of credit you are requesting a payment deferment on. NOTE: You will need to complete one form for each loan or line of credit. 

In addition, existing Personal borrowers and/or depositors of Central Valley Community Bank can apply for a New Emergency No Fee Fixed Rate Loan, please select option 3 and complete the missing information on the form.

Instructions for submitting your completed form(s): Download (save) the PDF form to your computer. Complete the form and when finished, select "Submit Form." Email the completed form to disasterloans@cvcb.com

Small Business Loan Clients

Existing Small Business Loan clients who are experiencing financial distress are encouraged to complete the COVID-19 Emergency Loan Program form (PDF 948k). Please complete the “For A Small Business Loan” section and select option 1 or 2 for the loan or line of credit you are requesting a payment deferment on. NOTE: You will need to complete one form for each loan or line of credit.

In addition, Small Business clients can apply for a New Emergency No Fee Fixed Rate Loan by completing the combined COVID-19 Emergency Loan Program Form/Application For The Small Business Disaster Loan Program (PDF 665k). The application must be completed in full to be processed.

Instructions for submitting your completed form(s): Download (save) the PDF form to your computer. Complete the form and when finished, select "Submit Form." Email the completed form to disasterloans@cvcb.com

Commercial Loan Clients

Existing Commercial Loan clients who are experiencing financial distress and seeking assistance, please contact your Relationship Manager or Portfolio Manager directly.

The U.S. Small Business Administration is offering SBA Disaster Assistance Loans to businesses that qualify.

SBA Paycheck Protection Program

The Paycheck Protection Program (Program), implemented by the Small Business Administration (SBA) with support from the Department of the Treasury, is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. The Program is available for any small business with less than 500 employees (including sole proprietorships, independent contractors and self-employed persons), private nonprofit organizations or 501 (c) (19) veterans organizations affected by COVID-19. Certain business categories over 500 employees are allowed to apply. Visit SBA Paycheck Protection Program for qualifications and specific loan details.
 
What Can Funds Be Used For?
Funds can be used for payroll costs, interest on mortgages, rent and utilities. The SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest or utilities.
 
Is CVCB Participating in the Paycheck Protection Program?

Yes, the Bank is a Preferred SBA Lender and has actively participated in the Program in an effort to support our clients and the communities we serve. Since the SBA began processing Paycheck Protection Program loans through participating banks, the national response has been tremendous. CVCB Program demands are at capacity; in fact, our dedicated team continues to work day and night processing waitlisted loans.

Each of these business clients has been personally contacted and understands funding will depend greatly on application volume and the unknown rate at which the second round of funds may be exhausted.  We understand that some clients may need to pursue alternative lenders with Program loan ability. Our team is here to help with these applications because we know the importance of short-term financing in these unprecedented times.

Contact us if you need assistance with traditional business lending options, or to learn more about SBA small business relief programs visit www.sba.gov/funding-programs/loans/coronavirus-relief-options

Reach Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page.
 
Banking Center client service:
  • Hours of operation click here.
  • Drive-up services are available at the following locations: Clovis Main, Herndon & Fowler, River Park, Kerman, Modesto, Visalia Mission Oaks and Exeter.
  • Walk-up service is available at the following location: Fresno Downtown.
 
BankLine - provides 24-hour telephone banking access to your personal or business checking, savings, CD and IRA accounts, transfer funds between checking and savings accounts and change your ATM/Debit card PIN.
  • Reach BankLine by dialing (559) 297-6638 or toll-free at (866) 455-6638.
 
CVCB ATMs - get cash, deposit checks, check balances or transfer funds between accounts. ATMs are located at most CVCB locations. Visit our Locations & Hours page to find an ATM location nearest you.
  • Note: deposits are not accepted at ATMs at the following CVCB locations: Lodi, Modesto and Folsom. The Roseville Banking Center only offers a Night Drop.
 MoneyPass ATMs - use your CVCB Visa Debit/ATM Card surcharge-free at over 25,000 MoneyPass ATMs nationwide. For more information and to locate MoneyPass ATMs nationwide review the Frequently Asked Questions.
 
For Debit Card Services help with travel status, to replace a damaged, lost or stolen card call (833) 221-8731.

Health & Safety Resources

 


Continuous COVID-19 Updates

 

Small Business Resources

COVID-19 Special Funds


Employment Concerns


Fraud and Identity Protection Resources

Federal Trade Commission
Federal Communications Commission
California Department of Business Oversight
 

Financial Educational

  • EVERFI - providing direct access for K-12 parents and teachers to their library of 20+ digital courses.
We are dedicated to the health and safety of our clients, team and community and we are committed to keeping you informed on up-to-date prevention information as it is available. On behalf of Central Valley Community Bank, thank you for your partnership, and your understanding as we work to ensure your protection, the protection of your business, and ours.
 
Currently, we have instituted the following for our team and facilities:
 
  • Advanced preventative education for the spreading of germs using guidelines provided by the CDC and other health agencies.
  • Banking Centers and administrative offices have enhanced practices for cleaning and disinfecting surfaces that may become contaminated with germs.
  • Tighter controls on business travel is limited to client-facing and essential travel only.
  • Signage is posted inside Banking Centers and by ATM’s with CDC preventative guidelines to ensure visiting clients and vendors respectfully follow these procedures as well.
  • Updated education and prevention practices are actively being shared with the CVCB team for them, our valued clients and the community.
  • Our website includes updated information about the coronavirus, in addition to the many electronic convenience services available at CVCB to complete daily business and personal banking needs.
 

In addition, the Bank has an established Business Continuity Plan to protect our clients, our team and our business in the event of a crisis, including a pandemic. We also have a Critical Response Task Force composed of leaders, subject matter experts within our Bank and the partners we work with. This group assesses the latest data on COVID-19, advises executive management, and deploys plans to ensure the safety of our employees, clients and vendors. 

We encourage you to contact our Customer Service specialists at (800) 298-1775, email us at customerservice@cvcb.com, or visit our Customer Service page for questions or concerns regarding your banking relationship. For more information on the coronavirus visit the Centers for Disease Control and Prevention website.