Trusteer Rapport - Now Available

Central Valley Community Bank takes online security very seriously. We are constantly updating our security measures to ensure the highest levels of safety and protection for our customers. That is why we are excited to offer Trusteer Rapport – the leading provider of secure web access services – to deliver an additional layer of security protection while banking online. We encourage you to review the information below and download and install the free Trusteer Rapport software to your computer.

Trusteer - Questions and Answers

1. 

What is Trusteer Rapport?

  • Trusteer Rapport is a security software that protects your online banking internet connection by creating a tunnel for safe and secure communication with Central Valley Community Bank.

  • Trusteer Rapport helps to protect your business and personal information and web browser from online threats by shielding your information from malware, even if a virus already impacts your computer.

  • While conventional solutions such as firewalls and antivirus software are important, Trusteer Rapport adds an additional layer of security to any anti-virus or security software you already use or have installed on your computer.

2. 

How does Trusteer Rapport work?

  • Trusteer Rapport is an easy-to-download software program that verifies the connection to your online banking platform and secures the connection between your online browser and online banking platform to help ensure that your account is not accessed by anyone other than you.

  • View this helpful introduction video to see how Trusteer Rapport secures your personal information against fraudulent activity when you bank online. 

3. 

If I install Trusteer Rapport will I still need my antivirus software?

  • Yes. Trusteer Rapport is not an antivirus solution and does not replace antivirus software. It works differently, preventing attacks your antivirus solution cannot detect or remove.

  • Antivirus programs and Trusteer Rapport are complementary security layers and we recommend using both, as well as a firewall, for maximum protection.

4. 

What type of attacks does Trusteer Rapport help protect against?

  • Trusteer Rapport provides additional protection against many of the common threats of Internet-based computer attacks. Trusteer Rapport protects against “phishing,” when a cybercriminal steals personal data by using a phony website that looks exactly like a website you know and trust, and “pharming,” when a cybercriminal causes your computer to go to a fraudulent website each time you type a real website’s name into your web browser. 

  • Trusteer Rapport also provides protection against the operation of malicious software that can unknowingly be downloaded to your computer when it is connected to the Internet.  For example, one type of malicious software, known as a “keylogger,” hides itself in your computer, secretly records your keystrokes (i.e., each time you type something on the keyboard), and then sends this information to the cybercriminal. By stealing information such as your log in credentials and other sensitive information, keyloggers may enable an attacker to steal your identity and initiate fraudulent transactions.

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5. 

Does Trusteer Rapport protect against all online threats?
Unfortunately, no security can protect against all risks. Trusteer Rapport adds a very important layer of security that improves the protection of your sensitive information and accounts and promptly reacts to threats aimed directly at you. However, Internet security is a constant and changing landscape. Trusteer Rapport, your antivirus solution, your firewall, and any other security product you use, work together to keep your data safe.

 

6. 

How do I download Trusteer Rapport?
Trusteer Rapport is easy to download and use. Follow the simple directions below:

  • You will be presented with the Trusteer Rapport splash page when you attempt to log in to your online banking account or you can download it below.

  • Click the “Download Now” button and install it on your computer. This only takes a couple of minutes. A short video demonstrating installation is available here.

  • Click “next,” “yes” and “continue” when prompted, until installation is complete. There is no need to restart your computer once the process is complete.

  • Once installed, a small Trusteer Rapport icon will appear next to your browser’s address bar as seen in the picture below. This icon is green when you are on a website protected by Trusteer Rapport, and grey when you are on a website that is not protected by Rapport. The icon is for your information only and does not require any action.

  • When you first log onto your online banking account after installing Trusteer Rapport, you will see a message asking you to approve the protection of your online banking log in information. From there on, Trusteer Rapport works in the background and only pops up if a security risk is identified. 

    Trusteer Installation

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7. 

Is it required that I download Trusteer Rapport in order to access my online banking accounts?
No. You do not have to download Trusteer Rapport to continue accessing Central Valley Community Bank’s online banking system. However, Central Valley Community Bank highly recommends that you take advantage of Trusteer Rapport’s security software that we are providing free of charge to all customers to help better protect usernames, passwords, and other personal information online against malware and Trojans that may be present on personal computers.

If you would like to opt-out of these messages, please click here to access the opt-out page. Please note: You will need to obtain a code from the Central Valley Community Bank Customer Service Department at (559) 298-1775.

 

8. 

Will I be asked to download Trusteer Rapport to all computers where I access my online banking?
Yes. Trusteer Rapport security software is downloaded to your computer. If you are accessing your online banking accounts from a new computer, you will be asked to download the software. Once you have downloaded and installed the program on your computer, you will not be asked again.

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9. 

Is there a fee for downloading Trusteer Rapport?
No. As part of Central Valley Community Bank’s commitment to providing our customers the highest level of online security available, we are offering the Trusteer Rapport software free of charge.

10. 

Who do I contact for support?
Trusteer Rapport operates a 24 hour customer service support center to assist with any questions or issues you may have. Click here for more information.

 

11. 

What are the system requirements?
For updated system requirements, click here.

For more information, visit the Trusteer Rapport website and/or their frequently asked questions

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