Personal Online Personal Online 2Personal Online Banking

OLB copy2

OLB mobile banking OLB Popmoney

View Demo
Learn More
iPhone/Google Play Application
Mobile Browser (WAP)
Text Banking
Alerts
Frequently Asked Questions

View Demo
How Popmoney works
Send Money
Receive Money
Frequently Asked Questions

OLB eStatements OLB Bill Pay

View Demo
Learn More
How to Enroll

View Demo
Learn More
How to Enroll

OLB - Mobile Banking Bar

Mobile Banking* at Central Valley Community Bank is a fast, secure and free service for our Personal Online Banking customers. From your mobile device, you can now conveniently and securely manage your money anytime, anywhere! View Demo

OLB - Mobille Banking Features

*Central Valley Community Bank Mobile Banking is a free service and only available with a Central Valley Community Bank Personal Online Banking Account. However, your mobile phone service provider may charge for text messages and/or web access: check your plan for details.

Back to Top

How Do I Enroll?

Current Personal Online Banking Customers

Online Banking Customers can sign up today by following these easy steps:

  • Log In to your Central Valley Community Bank Personal Online Banking Account
  • Click on the “Sign Up/Manage My Mobile Money” link under the Self Service tab
  • Select the service options which you would like to sign up for
  • Available options include – Mobile Browser, Mobile App, Text Messaging and Alerts
  • Follow the links within the text messages that will be sent to your phone to complete the enrollment
  • Log In to the CVCB Mobile Banking App using your Online Banking Username and Password

Current CVCB Customers Without Online Banking

If you have a Central Valley Community Bank Personal Checking or Savings Account and need to sign up for Online Banking, select the “Enroll in Online Banking” link and follow the easy enrollment steps.

Not a Central Valley Community Bank Customer?
If you are not a Central Valley Community Bank Personal Banking customer, you must open a Personal Checking or Savings Account with the Bank and be enrolled in Personal Online Banking to download and access the Mobile App. For more information about Central Valley Community Bank accounts, visit www.cvcb.com or visit your nearest Central Valley Community Bank office.  

Your Security Is Our Priority

Mobile Banking data transmissions are safeguarded by 128-bit SSL (Secure Socket Layer) to prevent unauthorized access. Just like Personal Online Banking; Log In securely with your Username and Password, knowing that your information is protected by encryption technology.

Back to Top

OLB - iphone bar

Our Mobile App is available for iPhone and Android smart phones and is designed to take advantage of your phone’s features to provide you with an easy, convenient way to manage your finances on the go. You must be a Personal Online Banking customer to download the App. Once you’re enrolled in Personal Online Banking, you can download the App in the Apple App Store or Google Play market free of charge.

Mobile App Features:

  • Check account balances
  • Review recent activity
  • Pay bills
  • Transfer money between accounts
  • Find CVCB ATMs and branch locations

To sign up for the iPhone/Google App, follow the "How Do I Enroll" steps listed above.

OLB - iphone app     OLB - Google ap

Requirements
To use the CVCB downloadable application, your mobile device must have an operating system that supports application downloads and may require a data plan service plan. You download the CVCB application using the link sent by SMS text message during the enrollment process.

Back to Top

OLB - Mobile Browser

You can use the Mobile Browser service to:

  • Check your account balances
  • Review recent activity
  • Pay bills
  • Transfer money between accounts
  • Find ATMs or branch locations

To sign up for Mobile Browser, follow the "How Do I Enroll" steps listed above.

Requirements
To use the Mobile Browser, your mobile device must have an Internet browser and may require a data plan service plan.

Back to Top

OLB - Text Banking

You can use the text messaging service to:

  • Check account balances
  • Review recent account activity
  • Find ATM and branch locations

To sign up for Text Banking, follow the "How Do I Enroll" steps listed above.

Text Banking Frequently Asked Questions

 Requirements
To use text banking your phone must be able to send and receive text messages to and from a short code. Message and data rates apply. 

Back to Top

OLB - alerts bar

You can receive automatic alerts sent directly to your mobile device regarding account balances and transactions posting to your account. Alert options include:

  • Withdrawal Alert - Notifies you when a withdrawal has been posted to your account
  • Deposit Alert - Notifies you when a deposit has been posted to your account
  • Low Balance Alert - Notifies you when your account balance falls below your pre-set limit
  • Overdraft Alert - Notifies you when your account is overdrawn
  • Check Alert - Notifies you when a specific check number posts to your account

To sign up for Alerts, follow the "How Do I Enroll" steps listed above. Standard message and data rates may apply. Please note the Alerts feature is not real-time, Alerts will be sent out each night during nightly processing.

Back to Top

  OLB - FAQ MB

Mobile Banking
Which phones can I use with Mobile Banking?
What Mobile service carriers support Mobile Banking?
I have a prepaid plan. Can I use Mobile Banking?
What if I forget my password?
How current is the account and transaction information?
Is my personal or financial information stored on my phone?
Is there a monthly fee for Mobile Banking?
Can I add more than one mobile device?
Can I pay my bills with Mobile Banking?

Text Banking
Why are all of my Mobile Banking text messages coming from 398-72?
What is a short code?
What does "standard messaging charges apply" mean?
What is the difference between the text messaging service and the alerts service?
How do I stop receiving alerts?
What are the text code options?

Back to Top

Which phones can I use with Mobile Banking?
Mobile Banking with Central Valley Community Bank supports most models for these major brands: iPhone, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. We support phones on a number of different operating systems, including (but not limited to) Android, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo. 

What Mobile service carriers support Mobile Banking?
Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, T-Mobile, U.S. Cellular, and Verizon Wireless. Mobile Banking also works on a number of smaller carriers, including (but not limited to) Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA.

I have a prepaid plan. Can I use Mobile Banking?

Mobile Banking works with most prepaid plans but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes so you will not be able to use the SMS text message service of Mobile Money with this plan.

What if I forget my password?
Your password for Personal Online Banking and Mobile Banking are the same. You will need to change your password in Personal Online Banking to access your Mobile Banking. From your PC, attempt to Log In to your Personal Online Banking account, select the "Forgot Your Password?" option. Follow the process to select a new password. For security purposes, you will need to contact Customer Service at (800) 298-1775 to unlock your Mobile banking account before you are able to Log In.

Back to Top

How current is the account and transaction information?
You will not be able to see any pending transactions. You will be able to see the current available balance and the most recently posted transactions.

Is my personal or financial information stored on my phone?
No. All of your personal and financial information is stored within Online Banking.

Is there a monthly fee for Mobile Banking?
No. Central Valley Community Bank offers Mobile Banking free of charge for all Personal Online Banking customers. Message and data rates may apply; check your plan for details.

Can I add more than one mobile device?
Yes. You can register several mobile devices for Mobile Banking. Each device will have access to all accounts for that profile or User ID. To add a new device, Log In to your Personal Online Banking account and access the Mobile Banking pages. On the My Phones page, select "Add New Phone."

Can I pay my bills with Mobile Banking?
Yes. Any payees that you have set up
through Bill Pay will automatically show up in Mobile Banking. You will not be able to set up new payees in Mobile Banking; you will need to do so from a PC.

Back to Top

 

Why are all of my Mobile Banking text messages coming from 39-872 (39872)?
Central Valley Community Bank's registered short code is 39-872 (39872). You receive all Mobile Banking text messages from this number.

What is a short code?
A short code is a shorter version of a phone number. Generally 5-6 numbers in length. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.

What does "standard messaging charges apply" mean?
Every mobile service carrier has a different rate plan for text messaging and data service access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Contact your mobile carrier directly if you are not sure what fees you are charged for text messaging.

What is the difference between the text messaging service and the alerts service?
The text messaging service allows you to request account balances, transaction history, and ATM and branch location information any time from your mobile phone. We send text message responses to your phone.

The alerts service sends automatic notices to your mobile phone with information about your accounts. For example, we can send you an alert when your account balance goes below a threshold amount. You choose which alerts you want, and we'll send the alerts based on the time zone selected based on your Mobile Banking profile.

How do I stop receiving alerts?
To stop receiving alerts on your phone, text STOP to 398-72

What are the text code options?
Use the keywords below to request information on the topics below:

  • Account Balance Request: keywords - B, BAL, BALANCE, BALANCES
    Check the balances for all accounts that you have registered in Mobile Banking.
  • Transaction History Request: keywords - STMT, HIST, TRAN (account nickname)
    Check the most recently posted transactions of the account you specify with the account nickname.
  • Branch Locations - ATM, BRANCH, BOTH (address)
    Find ATMs, branch locations, or both near an address that you specify. You can enter: Zip Code, City and Zip Code, City and State, Street and City and State
  • Help - HELP, HLP
    Provides information about Mobile Banking keywords
  • Stop - STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL
    To stop receiving Mobile Banking alerts, text:
    STOP BNKG to cancel banking alerts

Back to Top

OLB - Popmoney Bar

How Popmoney Works
Popmoney payments can be made from your Checking account from Central Valley Community Bank in as little as one business day. When you use Popmoney to send money, you eliminate the need to share your private account information as well as the hassle of writing or mailing a check or visiting an ATM. All you need is the recipient’s name and either their email address or mobile phone number.

With Popmoney you can:

  • Send a reimbursement
  • Send money to a child in college
  • Send a monetary gift to family or friends
  • Pay for a service like babysitting or lawn care
  • Pay rent to a landlord or roommate

Central Valley Community Bank customers must be enrolled in Personal Online Banking and Bill Pay in order to send or receive Popmoney payments. Enroll in Online Banking Today!

Back to Top

OLB - Send Money
Central Valley Community Bank customers can send money from within Personal Online Banking. Simply follow these steps:

  • Log In to your Central Valley Community Bank Online Banking Account
  • Click on the Bill Pay tab
  • Select "Pay People"
  • Follow the prompts to enroll or schedule a payment

OLB - Receive Money

Central Valley Community Bank customers can collect funds from within Personal Online Banking. Simply follow these steps:

  • Log In to your Central Valley Community Bank Online Banking Account
  • Click on the Bill Pay tab
  • Select "Pay People" Click "Get Money"

Not A Central Valley Community Bank Customer?
If you are not a Central Valley Community Bank customer, you will need to register at www.popmoney.com and follow the prompts to send or receive your money.

Back to Top

OLB - FAQ PM

What is Popmoney?
What does Popmoney cost?
Who can I pay with Popmoney?
Is Popmoney available outside of the U.S.?
How much can I send through Popmoney?
How do I send a payment?
How do I claim a payment?
How long does the payment take?
Why does it say my email address or phone number is already in use?

 

What is Popmoney?
Popmoney is the easy way to send money to anyone. All you need is their mobile phone number or email address to send them money electronically, no matter where they bank.

What does Popmoney cost?
Popmoney is a part of our Personal Online Banking Bill Pay service; you must be enrolled in Personal Online Banking and Bill Pay service to be able to send money through Popmoney. Online Banking and Bill Pay are free for Central Valley Community Bank customers and each Popmoney payment that you initiate will cost $0.65. It does not cost you money to accept any payments through Popmoney.

Who can I pay with Popmoney?
You can pay anyone with a U.S. bank account. The recipient will receive a text message or email with instructions on how to claim the money. They will need to register with Popmoney the first time they use the service.

Is Popmoney available outside the U.S.?
The Popmoney personal payment service is only available for use between banking accounts that are located in the United States (includes Hawaii and Alaska).

How much can I send through Popmoney?
The maximum amount you’re allowed to send is listed next to the "Amount" field within Popmoney and the daily, weekly and monthly limits vary by customer. This amount is reduced each time you send a payment and then reset on a rolling seven day period. For example, if your maximum amount is $1,000 and you send $100 to someone, your maximum amount changes to $900 for the day. When your maximum amount reaches $0, you cannot send money until it resets.

How do I send a payment?
Log In to your Personal Online Banking account and access Bill Pay, click on the "Pay People" tab at the top. Then enter the recipient’s name, mobile phone number or email address, the amount of the payment, your personal message and click send.

Back to Top

How do I claim a payment?

Customers:
Central Valley Community Bank Personal Online Banking and Bill Pay users can simply Log In to their account and access Bill Pay. Click on the "Pay People" tab and then click on "Claim Money" link.

Non-Customers:
Access www.popmoney.com, click on the “received Popmoney email or text” link in the top right corner, and then enter the email address or mobile phone number where you received the notification. You will need to enter your financial account information and go through a verification process the first time you access the site.

How long does the payment take?
The payment time frame depends on the delivery option that is selected by the sender. If the sender selects 3-Day or Standard delivery, then the recipient will receive the finds 3 business days after accepting the payment. If the sender selects Next Day or Express delivery, then the recipient will receive the funds 1 business day after accepting the payment. Payments take one business day once the recipient is registered with the Popmoney network. If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending the money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information. In some cases, like if you have exceeded your payment limit, the funds will be available in 3 business days.

Why does it say my email address or phone number is already in use?

Some financial institutions that offer Popmoney may auto-enroll you in this service. This means that your email address and/or phone number may already be associated with your profile at that institution. You can only use one email address and phone number per Popmoney profile. This is how Popmoney identifies what account to deposit/debit your payments to/from. If you are already enrolled with another financial institution you may need to unsubscribe to enroll with Central Valley Community Bank or use an alternate email address and phone number.

Back to Top

OLB  estatements bar

eStatements from Central Valley Community Bank offers all of the following benefits, all free of a monthly service charge:

  • Holds up to 18 months of statement history
  • Download, print & save statements to your personal computer
  • Receive email alerts when your statement is ready
  • Must be enrolled in Personal Online Banking to sign up

How to Enroll: Sign up electronically by clicking on the "eStatements" link under the Accounts tab after you Log In to your Personal Online Banking Account

 

 OLB - Bill Pay bar

Sign up today and start enjoying the benefits of Bill Pay

  • Free of monthly service charge (must sign up)
  • Schedule single and recurring payments
  • View payment history
  • 24-7 web access
  • Must be enrolled in Personal Online Banking

How to enroll: Sign up electronically by clicking on the Bill Pay tab after you Log In to your Personal Online Banking Account

 Back to Top

Learn about other Central Valley Community Bank accounts
that can help meet your personal and business needs.
Personal Checking  Personal Savings  Loans & Lines of Credit 
Real Estate Loans  Business Loans  Business Checking 




Safety & Soundness
Our priority: Your confidence!
 
Learn More
 
Remote Deposit
Deposit your customers' checks online anytime day or night
 Learn More

 

Have A Question?
Call us at 800.298.1775
 Learn More